Refund policy

Refund & Returns Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

• The product is damaged during delivery
• You received the wrong item
• The product has a manufacturing defect

To be eligible for a return, the item must be unused and in its original packaging.

How to Request a Return

To initiate a return or replacement, please contact our support team with:

• Your order number
• Photos of the product (if damaged or incorrect)

Our team will review your request and provide further instructions.

Refunds

Once your return is approved and the product is received back at our warehouse, your refund will be processed.

Refund timelines:

• Prepaid orders: refunded to the original payment method within 5–7 business days
• Cash on Delivery orders: refund issued via bank transfer or store credit

Replacement Orders

If your product is damaged or defective, we will arrange a replacement at no additional cost.

Non-Returnable Items

Returns will not be accepted for:

• Used products
• Items returned after the return window
• Products damaged due to misuse

Cancellation

Orders can be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled.

If you need assistance with a return or refund request, please contact our support team and we will be happy to help.